General Terms and Conditions

What is TEA2SHOP Powered by Pampa-tea?

It is the online Herbal tea shop of Pampa-tea, Production of herbs and herbal tea company from Croatia. In www.pampatea.com/tea2shop you can buy the offer shown at any time, under the conditions set out below. We offer a broad and varied selection of products with the assurance and commitment that TEA2SHOP Powered by Pampa-tea and Pampa-tea Croatia takes on with you.

What should I do if I have any doubts?

Your opinion is important to TEA2SHOP Powered by Pampa-tea. If you have any suggestion, doubt or comment, please share it with us.
Write to us as www.pampatea.com/tea2shop/contact-us or call us on +385 48 641 302. We have a Direct Customer Service at your disposal from Monday to Friday from 9 to 15 hours.

2. OWNERSHIP OF THE TEA2SHOP Powered by Pampa-tea WEBSITE.

Pampa-tea Croatia (hereinafter, also and indistinctly, TEA2SHOP Powered by Pampa-tea), Producer, reaserching and trading company with registered offices in Koprivnica, Croatia established for an indefinite period under public deed and registered in Ured državne uprave, Služba za gospodarstvo Koprivničko-križevačke županije, Republika Hrvatske Klasa: UP/I-330-05/03-01/260 Urbroj:2137-02-03-4 Koprivnica; 22.10.2003. No.of.registration in Croatian craft chamber: 92112382 owner of the website, www.pampatea.com/tea2shop (hereinafter, TEA2SHOP Powered by Pampa-tea), which it places at the disposal of TEA2SHOP Powered by Pampa-tea customers, in order to provide a consistent service in which the customer can purchase the products offered by this company via the Internet, through the so-called TEA2SHOP Powered by Pampa-tea, including their direct transport to the address indicated for the purpose.

3. GENERAL PURCHASE CONDITIONS AND THEIR ACCEPTANCE.

These General Terms and Conditions expressly regulate the commercial relations arising between TEA2SHOP Powered by Pampa-tea and the users or customers that contract the products offered by this company through its www.pampatea.com/tea2shop.
The conditions have been prepared in accordance with current legislation in this area and, specifically, in accordance with the provisions of the following legal texts:  Croatian trade law: N.N. 87/08, 116/08, 114/11, 68/13, 30/14, NN. 35/05 NN.41/08 NN.125/11, NN.143/13 NN.79/07 and 125/07 NN. 79/09 NN. 89/09 and EU Regulation. Conditions of use and browsing established for the website, www.pampatea.com/tea2shop, as well as any other Particular or Specific Contracting Conditions that may be established in each case.
Both the browsing and the purchase of any of the products of the www.pampatea.com/tea2shop implies the acceptance as user, with no reservations of any kind, of each and every one of the following General Purchase Conditions and also, where appropriate, the Particular or Specific Conditions.

TEA2SHOP Powered by Pampa-tea may, at any time and without prior notice, amend these General Purchase Conditions or, where appropriate, the Particular Conditions, by publishing such amendments on the www.pampatea.com/tea2shop website itself in order for them to be seen and accepted by users.

4. INFORMATION PRIOR TO PURCHASE.

TEA2SHOP Powered by Pampa-tea informs you that the process for purchasing the products offered on its www.pampatea.com/tea2shop can be accessed through the link included on the homepage of this website.
The user declares his knowledge and acceptance both of the General Purchase Conditions set out below and of any other particular or specific conditions that may be established for the purchase of specific www.pampatea.com/tea2shop products, which shall be duly indicated on the screen during browsing.
Having made the purchase, the user will see the OK for his order by means of a screenshot by way of confirmation of the purchase made.
The order confirmation and proof of purchase (printed by the user) are not valid as an invoice.

5. USER REGISTRATION.

The formalization of a business relationship with www.pampatea.com/tea2shop through this website requires the prior registration of the customer or user.
Therefore, the customer who so desires may register by filling in the fields located on the homepage of this website. From this point, the user will become a customer of the www.pampatea.com/tea2shop and will be able to access any services offered on the site.

www.pampatea.com/tea2shop reserves the right to cancel the username and password and, therefore, access to this website by any users that have outstanding or unpaid balances with TEA2SHOP Powered by Pampa-tea.

6. FORMALIZATION OF THE SALE.

6.1. PRODUCTS OFFERED. INDICATION OF PRICES.

www.pampatea.com/tea2shop, at all times, will show the products on sale along with their characteristics and price. TEA2SHOP Powered by Pampa-tea reserves the right, at all times, to decide which products it offers to users or customers via www.pampatea.com/tea2shop. Thus, TEA2SHOP Powered by Pampa-tea, at any time, may add new products to those already included, and these will be governed by the provisions of the General Conditions in force at the time.   TEA2SHOP Powered by Pampa-tea also reserves the right to cease providing access, at any time and without notice, to any of the products offered on www.pampatea.com/tea2shop.

6.2. INDICATION OF PRODUCT PRICES.

The price of each product will appear on the screen. In those cases in which the price of products is determined by weight, either the price per kilogram or the price of the packaged product will be indicated, although in the latter case the final price included in the proof of purchase will depend on the actual weight thereof. Los prices on screen will be indicated in Euros and include the corresponding VALUE ADDED TAX (VAT) and any other applicable tax. The prices indicated on screen will be current at all times.

6.3. MINIMUM PURCHASE.

On www.pampatea.com/tea2shop there is no minimum purchase. However, the total amount of each purchase made by a customer may not exceed 1,000 € (ONE THOUSAND EUROS).

6.4. AVAILABILITY.

The availability of each product will depend on customer demand. Therefore, the customer, where appropriate, when making the purchase, may choose between several substitutes for the originally chosen product which is no longer available.

6.5. PREPARATION AND TRANSPORT FEE.

The price of delivery of the package depends on the severity and quantity of goods. Prices package delivery are pre-determined and can be seen on the board www.pampatea.com/tea2shop shipping. The customer can find out the status of his order at any time.
For this purpose, www.pampatea.com/tea2shop offers a Customer Service Telephone number. +385 48641302 or e-mail: info@pampatea.com

6.6. SCHEDULE FOR THE DELIVERY OF ORDERS.

The order may be delivered at the address indicated by the customer for the purpose from Monday to Friday (except bank holidays).
Municipal regulations on wheeled transport in the Historic District of some towns limit the circulation of vehicles at specific times.

6.7. DELIVERY OF THE ORDER.

TEA2SHOP Powered by Pampa-tea undertakes to deliver the goods purchased by the customer at the address of the Buyer indicated for the purpose on the order form (products will not be delivered in P.O. boxes or public places), by the deadline indicated for each product and, in all cases, within thirty (30) calendar days of the date on which the order is made. Express delivery costs will also be paid by the Buyer.
In the event that the customer is unable to be present at the time of delivery, the order will be delivered to any other person at the address indicated aged over 18 (EIGHTEEN) years. www.pampatea.com/tea2shop understands that the customer who has made the order authorizes the person that is at home at the time to collect the order on his behalf. Therefore, it is the sole responsibility of the customer to authorize a third party for the receipt and acceptance of the purchase at the delivery address.
The delivery of the order will take place at the address indicated by the customer, and the recipient must sign the corresponding delivery note. If the product arrives in bad condition due to transport, the customer must indicate this on the delivery note of the carrier and call or e-mail our Customer Service within 24 hours of receipt to make the claim. After this period, TEA2SHOP Powered by Pampa-tea shall take no responsibility for any claim made for this reason.
The deliveryman will submit a delivery note / receipt / invoice, which must be signed by the Buyer.

6.8. DELIVERY AREAS.

This home delivery service currently extends to: Koprivnica, Koprivnicko-krizevacka county, Croatia, and European Union countries or worldwide. Any community territories where Value Added Tax is not directly applied are included.

7. PAYMENT OF PURCHASE.

Payment of the price of the goods purchased and shipping costs, which appear on screen, can be made by credit card, debit card or in accordance with the payment methods indicated on the screen at any given time.  To make the payment, the User must follow all the instructions displayed on the screen, providing the following information: a) Card type; b) Card number; c) Expiry date or d) as well as any other information required on screen.
As electronic payment system, TEA2SHOP Powered by Pampa-tea has installed a payment gateway for electronic commerce. All data provided for these purposes are encrypted to ensure maximum security. TEA2SHOP Powered by Pampa-tea also states that under no circumstances does it store in any way the data provided by Users through the payment gateway, and that such data are only retained while the purchase is being made, the payment is received and until the withdrawal period is over.

8. RETURNS.

You have the right to withdraw from this contract within 14 calendar days without justification.

The right to waive this contract will expire after 14 calendar days from the day that you, or a third party, indicated by you, other than the shipper, acquired possession of the goods.

In order to exercise this right, you must notify us through Costumer Service or by filling out the form found at www.www.pampatea.com/tea2shop/contact-us of your decision to withdraw from the contract through an inequivocal statement (for instance, a letter sent through the post, fax or e-mail).

In order to fulfill the waiver deadline, the communication related your right to waiver needs to be sent before the deadline expires.

Consequences of the waiver:

In case of withdrawal from the contract, we will return all payments made by you, including shipping costs (except additional costs resulting from your choice of a more expensive shipping method other than the regular shipping option we offer) without any wrongful delays, and in any case, at the most 14 calendar days from the day when you inform us of your decision to withdraw from this contract.

We will return such payment using the same payment method used by you for the initial transaction, unless you expressly stated otherwise; in any case, no costs will be derived as the result of the reimbursement.

We may hold the reimbursement until we have received the goods, or until you have submitted proof of the return of such goods, whichever condition is met first.

You shall return or deliver the good directly through Costumer Service, or by filling out the form at www.pampatea.com/tea2shop/contact-us with the purpose of facilitating the pick up of the order from your home with no wrongful delays, and in any case, at the most 14 calendar days from the date when you communicate your decision to withdraw from the contract.

The term is met if the return of the goods is completed before the deadline expires. You will pay for the direct costs of the return of the good. You will only be responsible for the decrease in value of the goods due to handling them in a different way other than that necessary to establish the nature, characteristics and operation of the goods.

9. PROTECTION OF PERSONAL DATA.

Pampa-tea Croatia its website www.pampatea.com/tea2shop, or any other domain or sub-domain linked to it and owned by Pampa-tea Croatia, may request the User for certain personal data.  The data provided by the User will be stored in an automated file of personal data, property of Pampa-tea Croatia which will be processed in order to provide the services requested by the User. The User authorizes the automated processing of the personal data provided, necessary for the provision of the services agreed, and for performing market studies, creating purchase profiles in order to apply benefits, discounts and additional offers related to his customer status, arising or not from the analysis of his purchasing habits, and sending promotional communications by any media (electronic or otherwise), to those who so desire and do not state otherwise, regarding new products, services and special offers of the TEA2SHOP Powered by Pampa-tea stores/points of sale.

The personal information collected from registered users is stored in a database owned by Pampa-tea Croatia, which takes all the necessary technical, organizational and security measures to ensure the confidentiality and integrity of the information in accordance with the provisions of EU Regulation. Pampa-tea Croatia will use the data provided by the User internally to provide the User with the information he requests and to inform him of any offers and promotions that may be considered of interest to him.

Any registered User may, at any time, exercise the rights of access, rectification, cancellation and opposition with regard to his personal data provided to the TEA2SHOP Powered by Pampa-tea website, by written communication addressed to Pampa-tea, Ulica Brace Wolf 3, 48000 Koprivnica, Croatia; this communication may also be made by sending an email to the following address:  info@pampatea.com.

10. APPLICABLE LAW. JURISDICTION.

These General Conditions of Use, the relationship between TEA2SHOP Powered by Pampa-tea and the user with regard thereto, and any questions arising from access and/or use thereof, shall be regulated and interpreted in accordance with Croatian law, the parties expressly submitting to the jurisdiction of the Trade courts of Varazdin or Bjelovar Croatia (EU).
In the event that the user’s residence is outside Croatia, TEA2SHOP Powered by Pampa-tea and the user, expressly waiving any other jurisdiction, expressly submit to the Courts of the Croatia.